Lily S. Cho

195 Thomas Burgin Parkway #206

Quincy, MA 02169

lilyscho@gmail.com

617 818 4477

 

Education September 2004 to February 2009

University of Massachusetts Amherst, Amherst, Massachusetts

BA in English, minor in Information Technology (magna cum laude, Dean's List GPA 3.6)

 

Skills

MS Office, Adobe Framemaker, VMWare, MS Sharepoint, RoboHelp, MS Access, A+ certified

 

Experience

ADS Provisioner, October 2015 to August 2016

Granite Telecommunications, Quincy, MA

 

•      Order T1 circuits for businesses

•      Process change and disconnect orders

•      Coordinate installations between carriers and clients

•      Initiate billing process

 

Data Repair Analyst, July 2013 to October 2015

Granite Telecommunications, Quincy, MA

 

•          Take calls from clients and partners

•          Document events in tickets and email chains

•          Follow up with clients, carriers and end users to make sure events are resolved

 

Americorps IT VISTA, August 2012 to July 2013

Phoenix Charter Academy, Chelsea, MA

 

•          Tracked, maintained and troubleshot school’s hundred eighty staff and student computers

•          Monitored wireless network and proxy servers, which enable printing and data storage

•          Audited and organized the teachers’ curriculum and student information databases

•          Inventoried all components of network and analyze systematic technological needs

 

ESL Teacher, October 2011 to July 2012

TOPIA English Academy, Cheongju, South Korea

 

•    Taught ESL to children from kindergarten through 8th grade

•    Planned curricula around provided textbooks

•    Focused student learning on debate, reading, speech and grammar, depending on class

 

ESL Teacher, October 2010 to October 2011

Daenam Elementary School, Ansan, South Korea

 

•    Taught ESL to children from preschool through 5th grade

•    Utilized themed lesson plans around culturally relevant subjects